Returns and Refunds

At fornasettidesign.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 14 days of delivery for a refund or exchange.

Eligibility for Returns

  • Items must be unused, in their original condition, and in the original packaging.
  • Personalized, made-to-order, and final sale items cannot be returned.
  • Proof of purchase is required.

How to Initiate a Return

  1. Visit our website and log in to your account to request a return.
  2. Follow the instructions to generate a return authorization.
  3. Pack the item securely and include all original documents.
  4. Ship the return using a tracked delivery method.

Refund Process

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you wish to exchange an item, please return the original purchase and place a new order for the desired product.

For any questions regarding returns or refunds, please contact our customer service team through our website.